Sconul Survey Templates

The original SCONUL satisfaction survey template was developed by Geoffrey Ford and Don Revill in 1996. As library and information services have evolved over the last decade, the template has been adapted to take account of factors like e-resources and the convergence of library and information services. The current templates were updated in 2005 and have two variants, according to whether your library forms part of a converged service:

• Library Services  (Word Document 80Kb)
  
  
• Converged Services  (Word Document 90Kb)

Guidance Notes on the Templates

• The survey templates are designed to be used in a web format. Paper versions can also be produced from tem for users with visual impairment. The survey results can be analysed using standard survey software like SPSS, Libra, Snap or similar packages. Priority Research Ltd is currently developing a web-based survey package which will include the SCONUL survey templates.
  
  
• A pilot project run by LISU in 2005 showed that benchmarking between SCONUL libraries using the survey template was feasible. Of course, this is dependant on a low level of local adaptation of the template (particularly of Questions 8 to 13 in the current template). It is intended to develop this benchmarking option further and libraries may wish to bear this in mind when adapting the template.
  
  

If you have any further queries on the SCONUL survey template, your Working Group contact is: