New technologies, markets and new uses for existing technologies
This programme will look at how existing and emerging technologies might be deployed to serve the needs of member libraries and their institutions over the coming months and years. We will create opportunities to share information on use cases and workflows around emerging technology and seek out examples of innovative ways of using existing systems and kit. We will use case studies and other ways of sharing experience and practice that allows members to learn from each other and will also draw on expertise from outside our immediate community. We also want to provide space for members to consider how our technological needs might change in the long term.
The Technology and Markets group is planning a series of virtual events allowing members to explore these issues.
We will be hosting discussions on the future of three sets of core library services. These are inter-library loans; discovery systems; and enquiry management in the library context (for example the use of chatbots, filtering, smart FAQs etc.). We will also be seeking speakers from beyond the sector with expertise in areas in which we are seeking to innovate, for example the use of live chat services and effective enquiry management. Further information will be shared with the community over the coming weeks and months. We will also survey the SCONUL membership to understand the range and scope of technology and solutions being used to deliver core library missions across institutions.
We will establish a community of interest group on embracing disruption and will be putting out a call for membership of that CIG in the near future.