The list of contents for SCONUL Focus 64 can be found below. Each article is in PDF format.
A full PDF of SCONUL Focus 64 can be downloaded here.
The copyright in items published in SCONUL Focus remains the property of the author(s) or their employers as the case may be. Items are accepted on the basis that SCONUL will normally expect to grant permission for the reproduction of articles, on paper or in other media, for educational/research purposes. This will include open access repositories, to which authors are encouraged to submit. Authors should contact the Chair of the Editorial Board if they would like to discuss this policy.
Customer service excellence at the University of York
Using ‘snap focus groups’ to improve user experience for specific groups
Gail Graffham and Ruth Clark
Dips Patel, Heather Baines, Jo Aitkins, Jodie Hannis and Neil Donohue
Knowing your customer
Embracing the student voice
A fresh start for LIS promotion
Jenny Warren and Kerry Baker
Academic staff perceptions and use of reading lists for book ordering
Cleo Cameron and Gillian Siddall
UCL Main & Science Libraries
Ben Meunier and Breege Whiten
Gathering user insight on a shoestring
Employability project at City University
Alex Asman and Diane Bell
From the library to the workplace