Focus 64

ISSN 1745-5790

The list of contents for SCONUL Focus 64 can be found below. Each article is in PDF format.

A full PDF of SCONUL Focus 64 can be downloaded here.

The copyright in items published in SCONUL Focus remains the property of the author(s) or their employers as the case may be. Items are accepted on the basis that SCONUL will normally expect to grant permission for the reproduction of articles, on paper or in other media, for educational/research purposes. This will include open access repositories, to which authors are encouraged to submit. Authors should contact the Chair of the Editorial Board if they would like to discuss this policy.


Steve Rose

Customer Service Excellence (CSE) in Library Services, Queen’s University Belfast
Elizabeth Traynor

Customer service excellence at the University of York
Jackie Knowles

Using ‘snap focus groups’ to improve user experience for specific groups
Gail Graffham and Ruth Clark

Student engagement in the support and information zone (SIZ)
Ruth Galloway

Digging deeper
Dips Patel, Heather Baines, Jo Aitkins, Jodie Hannis and Neil Donohue

Knowing your customer
Penny Hicks

Stop over-thinking
Regina Everitt

Embracing the student voice
Elizabeth Oddy

A fresh start for LIS promotion
Jenny Warren and Kerry Baker

Academic staff perceptions and use of reading lists for book ordering
Cleo Cameron and Gillian Siddall

UCL Main & Science Libraries
Ben Meunier and Breege Whiten

Re-visioning academic support as an innovative and inclusive offer for creative arts students
Pat Christie

In-depth induction for our international students using a board game
Karen Crinnion

Building and convening an international advisory board for the library and academic technology in a startup university
Raymond Pun

Literature searching for research students: meeting the needs of a diverse student population
Jenny Coombs

Sustainability Library project: BA Spatial Design students and library staff
Leo Clarey

Gathering user insight on a shoestring
Elaine Sykes

Employability project at City University
Alex Asman and Diane Bell

From the library to the workplace
Megan Wiley

Designing Libraries
Liz Waller