The annual National Student Survey (NSS) forms part of the quality assurance framework for higher education (HE). The survey, which first took place in 2005, aims to gather feedback on the quality of undergraduate students' courses in order to contribute to public accountability as well as to help inform the choices of future applicants to HE.
The survey was revised in 2017 and the library question was rephrased. Question 19 reads 'The library resources (e.g. books, online services and learning spaces) have supported my learning well.' Participants have to give the library a mark out of 5, with, 5 being the highest mark. Question 19 sits within a learning resources section that also includes questions on student satisfaction with IT resources and facilities, and access to specialist equipment, facilities and rooms.
The 2017 results showed that sector-wide, 87% of students agreed with question 19. This is the same result as for 2016 and for 2015 for the slightly different question: 'The library resources and services are good enough for my needs'. Six SCONUL institutions achieved a satisfaction rate over 92%.
- Royal College of Music (96%)
- Royal Veterinary College (94%)
- St Mary's University College, Belfast (94%)
- Trinity Laban (94%)
- University of Leeds (93%)
- Leeds College of Art (93%)
The results for the library question for all survey participants back to 2008 are available for members here. Access to this data requires you to log into the website. If you have forgotten your login details, please contact firstname.lastname@example.org.