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benchmarking

Publication

How do we compare? The experience of benchmarking a smaller university college library in the UK higher education sector

30/05/10
  • Read more about How do we compare? The experience of benchmarking a smaller university college library in the UK higher education sector

‘We all work in a library, so what could possibly be done differently?’ A Customer Services benchmarking project

30/06/11
  • Read more about ‘We all work in a library, so what could possibly be done differently?’ A Customer Services benchmarking project

SCONUL Performance Portal

14/12/11
  • Read more about SCONUL Performance Portal

News from member libraries

10/05/12
  • Read more about News from member libraries

LibQUAL+®: The SCONUL experience

10/05/12
  • Read more about LibQUAL+®: The SCONUL experience

Library Impact Data Project

10/05/12
  • Read more about Library Impact Data Project

‘Moments of truth’: measuring how the library and student support service impacts upon the student experience

10/05/12
  • Read more about ‘Moments of truth’: measuring how the library and student support service impacts upon the student experience

Proving value in challenging times

10/05/12
  • Read more about Proving value in challenging times

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