HERMS Webinar: HE Reference Models as a tool for institutional transformation

The HE Reference Models are being used as a tool for those leading institutional restructuring and transformation programmes, often alongside, or integrated with other frameworks. This webinar will include a deeper dive into how the HE Reference Models are being used to inform institutional change processes. It will also introduce the new HE Service Reference Model which is being developed to help support this type of work.

We will hear from:

• Mary Millard, Executive Director of Faculty Operations at University of Bristol and sponsor of Bristol’s Professional Services Transformation Programme which has led the development of the institution’s service catalogue based on the HERMs.
• Iain McCracken, Director of Service Delivery at the London School of Economics. Iain is leading the development of the new HE Service Reference Model and he will set out the background to its development; share the alpha version of the Service Model and discuss how the SCONUL community can engage with this work.

The webinar will take place on 21 May from 2pm - 3.30pm, email sconul@sconul.ac.uk for registration details.